General

1. Are you public or privately owned?
   Diamond is a privately-held, 100% women-owned, WBENC-Certified Women's Business Enterprise. Our transition to a women-owned business brings new opportunities to carry the best of Diamond's traditions forward into the future: quality, innovation, and passion.
2. Are you a union shop?
   No. We have always been a non-union shop.
3. What kind of folding cartons do you manufacture?
   We produce paperboard and plastic folding cartons, blister cards, and counter displays, as well as provide contract packaging and fulfillment services. The folding cartons we produce are custom made to your specifications and fold flat in a shipping carton. We have the ability to fill your cartons at DCM, our contract manufacturing and contract packaging division.
4. Do you provide stock boxes?
   No, we produce custom folding cartons and printed folding cartons. There are other companies that can provide white cartons in stock sizes. What we offer is packaging that is custom made to market your products exclusively.
5. Are you an international company?
   Yes, Diamond Packaging is a founding member of the Global Packaging Alliance (GPA). You can learn more about the GPA by visiting www.global-packaging-alliance.com.
6. What markets do you serve?
   We produce custom-made paperboard and plastic folding cartons for the pharmaceutical, personal care, health care, cosmetic, fragrance, photographic, food and confectionery, household, and consumer products market segments.

Service

7. What is your minimum order quantity?
   Please contact us for more information on minimum order quantities.
8. How long does it take for a quote? Samples? To produce and order? To ship?
   A quote takes from 1-2 days, depending on the complexity of the item. Samples can be made in approximately 2 days, depending on complexity. New orders typically take about 4-6 weeks and repeat orders about 2 weeks, although we can turn around rush orders more quickly, as our schedule permits. Depending on where you are located and the carrier chosen, it will take approximately 1 to 4 days to deliver product to you.
9. Is there a sales rep in my area?
   We have many experienced account managers located in sales offices throughout the United States. Based on your specific requirements, we will match up the Diamond account manager best able to meet your packaging needs.
10. Do you offer fulfillment services?
    Yes, Diamond Contract Manufacturing (DCM) offers a full line of contract packaging services. We provide carton filling, blistering, skin packaging and form/fill & seal to name a few of our services. We are ISO9001:2000 certified and have a clean room that enables us to economically package a wide variety of pharmaceutical and medical device products.
    See our Diamond Contract Manufacturing (DCM) section to learn more.
11. Do you have your own truck?
    Yes, we have a truck for local deliveries. For long distance shipments we use a number of contracted carriers whom we have worked with for years.

Technical

12. How do you measure the length, width, and depth of a carton?
    [See diagram]
13. How many colors can you print in one pass?
    Diamond's new state-of-the-art Heidelberg Speedmaster XL 105 offset printing presses can print up to eight colors and three additional specialty coatings — all in a single pass.
    
    The Heidelberg Speedmaster XL 105 represents the state-of-the-art in package printing technology, providing Diamond with an unprecedented combination of cost innovation and sustainability. It offers the latest in coating capabilities, including a flexo coating unit upfront (to lay down eco-friendly metallic coating effects) and a dual flexo coating unit on the end to apply UV, aqueous, or specialty coatings.
14. What is the difference between offset and flexo printing?
    Offset printing is a planographic or surface printing method in which an inked image is transferred (or “offset”) from a plate to a rubber blanket, and then to the printing surface. The image and non-image areas are maintained chemically.
    
    Flexography (often called flexo) is a method of printing utilizing rubber or plastic plates with raised images. It is an updated version of letterpress that can be used for printing on almost any type of substrate including plastic, metallic films, cellophane, and paper. It is widely used for printing on non-porous substrates and is also well suited for printing large areas of solid color.
15. What is CTP and do you offer it?
    Yes, we offer computer-to-plate technology, also known as DTP or direct-to-plate. CTP is a total digital workflow from the point of design to proofing to printing plate output. We have had CTP as part of our process now for a number of years.
16. How do you accept electronic graphic file transmissions in your prepress area?
    We accept electronic files using various methods: File Transfer Protocol (FTP), email, and disc. We can provide you access to our Client Login section for our detailed prepress manual if you require.
17. What software do you support in your electronic prepress department?
    We have a Mac-based workflow supporting various software programs, which include: Illustrator, Freehand, Photoshop, ArtPro. We can provide you access to our Client Login section to obtain our detailed prepress manual if needed.
18. What proofing capabilities do you provide?
    We provide both analog and digital proofs.
19. What types of plastic material do you print on?
    We print and convert APET, PVC, and polypropylene plastic folding cartons.
20. What is the difference between UV and aqueous coating?
    We offer both coating alternatives. Each option has different applications. UV coatings are energy cured and are capable of higher gloss and rub resistance. Aqueous coatings are dried using infra-red/warm air technology.
21. Can you provide blister-coating capabilities?
    Yes, we offer both in-line water based and off-line solvent based coatings.
22. Do you have a right angle gluer?
    We have an Alpina folder gluer with gyro attachment that allows us to fold and glue cartons that are normally done in two passes, in one pass and at much greater speeds than traditional right angle equipment.
23. Do you have windowing capabilities?
    Yes, our equipment is capable of placing two windows in one pass. We also offer rigid windows and micro-perforated windows.
24. Can you hot foil stamp large areas on a carton?
    Yes, in addition to our flat stamping process we also have rotary capabilities that allow us to stamp larger areas.